Norton Online Backup - Not Good

I switched from Intuit online backup which was ridden with security problems and support staff in or from India that clearly had no clue what they were talking about, to Norton online backup. I was hoping for better security.

I am not sure if the security is good but it doesn't matter because I cannot get Norton Online Backup to even back up all my files. I paid for the extra storage and I run the backup service for hours at a time - I've run it overnight a couple of times - and it always errors out or just never finishes.

What whatever Norton Online Backup is doing is not efficient, that much is for sure. They must be restarting the entire backup when it fails mid stream or something and not tracking what has and has not already been backed up and/or what has changed because it has NEVER finished!

Additionally it seems they are not doing any type of file compression because it should not be taking this long.

My only hope is that my backups are not being somehow diverted to some slower network or third party that is causing this problem.

I would try Amazon backup services but there has been so much hacker traffic coming from their networks hitting our servers I don't trust that whole S3 network or whatever it is.

When is someone, anyone, going to create a TRULY secure and efficient backup service where the people supporting it cannot get into it, change the accounts to create a copy of the backups, or see the files...and has all the appropriate auditing to keep things secure on an on-going basis.

I hope someone at Norton Online Backup reads this at a higher level because I'm sure calling the support staff is going to send me to some low level tech support person that will be annoying to talk to. Maybe I will try that when I have more time and a day to waste on the phone. Why can't anything just work?