Sunday, August 19, 2007

Google Bot Blocking Software

Google bot-blocking software blocked me out of Google adwords on one computer I am using. When I write to customer support I can't get it resolved.

If I didn't have a secondary computer to get in and change my ads - I could possibly be blocked out and continuously charged for something I am trying to shut down.

I have bot blocking software on my site - but if someone calls and provides the appropriate information I can easily resolve any false-posistives. This is an unhelpful response I received - I hope that Google does something about this:


Thank you for writing back to us. As I mentioned in my previous email, we are unable to provide you the information regarding what is leading to your IP address getting blocked while making certain changes in your AdWords account. I suggest that the next time you get this problem, please delete your system's cache and cookies and log in after a couple of hours.
If the problem persists, you will need to figure out the reason for the IP getting blocked yourself. I apologize for any inconvenience this may cause.

If you have additional questions, please visit our Help Center at to find answers to many frequently asked questions. Or, try our Learning Center at for self-paced lessons that cover the scope of AdWords.

We look forward to providing you with the most effective advertising available.

The Google AdWords Team


"Sorry we cannot let you back into the administrative site we are charging you for and therefore you may get charged eternally -- but you have to figure out what the problem is with our software, not us."

I know for a fact that there are amazing, smart technical people at Google who can resolve this issue in a matter of minutes. I wonder if they realize this is happening.